| Maintenance Support NTS’s goal is to help Clinics stay productive and connected. They understand that your requirements vary which is why they offer flexible service plans for all budgets and coverage needs on a monthly or annual basis. An NTS account manager will share with you all the support levels and packages available for you to select from. NTS engineers are available 24x7x365 days offering National coverage with 26 service locations and repair services to 105 cities across Canada. They carry industry standard certifications such as CompTIA A+, Network+ as well as major service accreditations and authorizations from leading manufacturers. They have priority access to manufacturers’ parts inventories, problem resolution databases and 2nd level technical support. They also offer online service requests and repair status updates, comprehensive incident management and reporting, pre-established service level commitments and refined methodologies tools and processes. |
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| National Coverage NTS has national coverage with 26 service locations and access to over 800 certified technicians and service to 105 cities across Canada. We are you to help. |
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Escolation Procedure In case of an emergency, NTS follows a well-documented Escalation Procedure to quickly bring a broad range of resources to assist the situation and deliver on our guarantee for customer satisfaction. |
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eServices BSMARTLINK is a secure web-based customer interface for placing service calls. Simply log in, open your service call, look for updates or even request an escalation of the call online. A procedure can also be tailored to meet a customer’s specific needs and can be automated through our eService offering. Powered by Brains II. |
| Quality Assurance To ensure quality service, NTS will call you the day after the service work is completed; making sure that the equipment is functioning properly. In many instances, a questionnaire will be sent for feedback on their service and how to make it even better. |
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Preventative Maintenance NTS can conduct routine Preventative Maintenance such as testing, adjustments, audits and cleaning to prevent problems before they occur. |
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Parts and Sparing NTS offers an extensive inventory of spare parts, test equipment, bench repair facilities and complete test and loaner machines. NTS serves its clients with 26 service branches across the country and inventory of spare parts based on anticipated needs. |
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Manufacturer Support |
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